Clutch

Senior Manager, PMO

Clutch

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Serve as the owner of delivery governance, risk management, and escalation processes in Professional Services
  • Ensure on-time, on-scope, and on-budget delivery of customer implementations and services projects
  • Drive consistency and quality across complex, multi-workstream SaaS implementations
  • Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies
  • Own capacity planning, skills alignment, and utilization reporting for project managers and delivery teams
  • Define and track key PMO and services KPIs (e.g., margin, utilization, delivery predictability, customer satisfaction)
  • Deliver clear, executive-level reporting on portfolio performance and trends

Requirements

  • 6+ years of experience in Software Delivery (SaaS Professional Services, PMO), with 2+ years in PMO leadership roles
  • Proven success scaling delivery operations in a high-growth environment
  • Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring revenue models
  • Excellent executive communication and stakeholder management skills
  • Experience supporting global or multi-region delivery teams
  • Familiarity with PSA tools (Rocketlane preferred), and SaaS analytics
Benefits
  • Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
  • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
  • Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
  • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
  • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
  • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
  • Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
delivery governancerisk managementcapacity planningresource utilizationPMO leadershipSaaS implementation lifecyclesKPI trackingproject management
Soft Skills
executive communicationstakeholder managementteam collaborationstrategic planning