User Experience Lead – Temporary Worker
dentsu Austria
AEMCloud
Learning Experience Designer
Clutch
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Audit existing learning content across internal and external audiences to identify gaps, redundancies, and opportunities for alignment.
- Design engaging, outcomes-based learning experiences, including onboarding programs, product enablement, and feature education, that drive measurable impact.
- Partner with Product, Enablement, and Success to define learning goals tied to business outcomes and adoption metrics.
- Develop foundational content templates and learning design standards to ensure scalability and consistency across teams.
- Own the instructional design strategy for both internal and customer-facing programs, ensuring learning paths align with role-specific and lifecycle needs.
- Structure and optimize our knowledge ecosystems (Notion, Docebo, FreshDesk external Knowledge Base) to make information more searchable, accessible, and connected.
- Build blended learning experiences that integrate live training, self-paced content, and microlearning modules.
- Partner with cross-functional stakeholders to embed learning moments into existing workflows and tools.
- Drive the evolution of Clutch’s unified knowledge and enablement infrastructure, connecting internal documentation and external education into a single, coherent ecosystem.
- Use data, feedback, and learning analytics to measure impact, improve experiences, and demonstrate ROI.
- Influence product education strategy by sharing insights from learners, training outcomes, and customer adoption trends.
- Serve as an internal expert on learning design best practices and mentor others in content creation and knowledge-sharing methodologies.
Requirements
- Instructional Design Expertise: Proven experience designing and implementing engaging, outcome-driven learning programs using modern adult learning principles.
- Learning Experience Architecture: Ability to design learning ecosystems that connect content, tools, and experiences across multiple audiences and delivery formats.
- Knowledge Management Skills: Experience organizing and governing documentation systems (internal and external), ensuring content is accurate, accessible, and aligned.
- Technical Proficiency: Comfort with LMS/CMS platforms (e.g., Docebo, Notion, FreshDesk) and content creation tools; ability to quickly master new technologies.
- Cross-Functional Collaboration: Proven ability to partner with Product, CS, and GTM leaders to align learning with business objectives.
- Analytical Mindset: Ability to evaluate learning effectiveness through data, KPIs, and qualitative feedback to drive continuous improvement.
- Storytelling & Design Skills: Strong communication and visual design sensibility to make complex information simple, engaging, and impactful.
Benefits
- Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
- Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
- Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
- Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
- Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
- Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
- Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designlearning experience architectureknowledge managementdata analysiscontent creationadult learning principleslearning analyticsoutcome-driven learning programsblended learning designmicrolearning
Soft skills
cross-functional collaborationstorytellingcommunicationvisual designmentoringinfluencingorganizational skillsanalytical mindsetproblem-solvingadaptability
