CLUSE

B2B Support Specialist

CLUSE

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • 🇳🇱 Netherlands

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Job Level

Mid-LevelSenior

About the role

  • Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
  • Ensure that all the customer information is correct and up to date in our systems;
  • Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
  • Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
  • Create and adjust sales orders, replacement orders and credit memos, accordingly;
  • Advise the accounts on the most appropriate assortment, including best performing items and new collections;
  • Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
  • Monitor customer satisfaction;
  • Track performance vs forecast and report internally.

Requirements

  • Excellent written communication skills in English and French;
  • An extra language like Dutch, German or Spanish, is preferred;
  • Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
  • You pick up new systems and processes quickly;
  • You are customer-oriented, flexible, service-minded, commercial and proactive;
  • You are available 5 days a week.
Benefits
  • We offer a salary in line with industry standards;
  • Enjoy 25 holidays per year on full-time basis;
  • 8% holiday allowance and pension scheme;
  • Travel allowance if you live more than 10 km from the office;
  • Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
  • Company laptop and phone;
  • Flexible work-from-home policy (3 days office, 2 days at home);
  • Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent written communication skillscustomer-orientedflexibleservice-mindedcommercialproactive