Clubessential

Full-stack Engineer

• Assist in the development and maintenance of .NET applications
• Develop and administer tests across multiple browsers, platforms, and devices, including phones and tablets
• Assist in reviewing new support tickets and provide correct bug fixes or route them to the correct development team
• Work with software Q/A to test corrections and participate in the deployment process
• Assist in defining software development project plans, including scoping, scheduling, and implementation
• Manage time across multiple projects and tasks in a deadline-driven, team environment
• Administer critical analysis of test results and deliver solutions to problem areas
• Generate statistics and write reports for management and/or team members on the status of the programming process

Software Engineer

Digital Marketing

• Manage digital marketing activities for a portfolio of foreUP customers.
• Develop customer-specific marketing plans based on business goals, seasonal priorities, and promotional opportunities.
• Create, launch, monitor, and optimize paid advertising campaigns across Google Ads and other approved platforms.
• Build and manage email campaigns, newsletters, automated communications, and promotional messages.
• Create and schedule marketing content, including social-media posts, blog posts, event promotions, and basic website updates.
• Promote tournaments, leagues, memberships, events, and special offers on behalf of customers.
• Meet with customers to understand priorities, gather content, review performance, and recommend improvements.
• Monitor campaign performance, manage budgets, and provide clear reporting on results, engagement, leads, and return on marketing investment.
• Maintain accurate documentation of campaigns, customer communication, and account activity.
• Collaborate with internal teams to resolve technical issues, support onboarding, and improve customer results.
• Apply SEO, local-search, and GEO best practices when relevant to customer marketing campaigns.
• Stay current on digital-marketing trends, platform updates, and opportunities to improve foreUP’s managed marketing services.

Digital Marketing Specialist

Customer Support

• Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution.
• Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments.
• Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary.
• Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency.
• Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing.
• Act as a trusted advisor to clients, managing expectations and promoting product adoption.
• Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction.
• Maintain full product knowledge by engaging in product release information along with any new products or services offered.
• Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing.
• Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation.

Software Engineer

Digital Marketing Specialist

Customer Support Specialist I, Accounting