Own the architecture and strategy of CloudZero’s documentation, including information structure, content models, standards, and governance.
Design, implement, and maintain AI-driven documentation pipelines to assist with content creation, updates, validation, and consistency.
Establish and enforce documentation standards for tone, structure, terminology, and voice across developer marketing and technical operator content.
Contribute directly to documentation as needed, particularly for new features, architectural changes, or high-impact areas - without being the sole or primary SME.
Partner closely with product managers and engineers to integrate documentation updates into product development and release workflows.
Work with support, sales engineering, and TAM teams to incorporate real-world customer needs, feedback, and usage patterns into documentation.
Ensure documentation accurately reflects CloudZero’s domains, including data infrastructure, cloud cost management, and FinOps concepts.
Own documentation tooling and infrastructure, including CMS platforms, git-based workflows, and automation frameworks.
Define and apply AI quality controls, including hallucination detection, citation enforcement, and human review workflows.
Continuously improve documentation quality through metrics, feedback loops, and iterative tooling enhancements.

Requirements

5+ years in documentation roles supporting B2B software products, ideally in data, cloud, finance, or business intelligence domains
Hands-on experience implementing AI-assisted documentation workflows, ideally as a technical owner or lead
Ability to define documentation strategy for both developer-facing and technical/operator audiences
Working understanding of data engineering concepts and finance or FinOps fundamentals
Experience partnering closely with product managers and engineers to keep documentation aligned with product evolution
Familiarity with developer-centric documentation infrastructure, including git-based workflows, SSGs, and docs-as-code practices
Understanding of AI documentation quality controls (e.g., hallucination management, citations, review workflows)
Strong written communication skills with a focus on clarity, consistency, and precision.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven documentation pipelinesdocumentation standardsdocumentation strategydata engineering conceptsFinOps fundamentalsgit-based workflowsSSGsdocs-as-code practicesAI quality controlshallucination management

Soft Skills

written communicationclarityconsistencyprecision