CloudWave, Healthcare IT Solutions

Security Analyst

• Provide continuous monitoring services for CloudWave's Managed Security Services (MSS) program
• Analyze events from various data sources including client devices and network sensors
• Manage security alerts leveraging automation
• Conduct malware analysis and investigate security incidents
• Perform vulnerability assessments to identify and remediate security gaps

CyberSecurity Analyst I

Engineer

• Responsible for the architecture, configuration, administration, operations, capacity planning and support of the cloud systems management infrastructure
• Provide guidance and training on monitoring platforms to other technical resources
• Play a role in capacity and availability management
• Monitor performance of all assigned systems
• Establish and follow operating and security procedures, standards, and protocols
• Implement and manage a proactive process to collect and report data and statistics
• Train, mentor, and develop other engineers and support personnel

Cloud Systems Monitoring Engineer

Cloud Engineer

• providing support for a wide-array of systems related to the OpSus Cloud and Technical Solutions Group division.
• ensuring customer calls and self-service requests are addressed, tracked, communicated about and resolved in a timely manner.
• providing support for incidents to restore service(s) as soon as possible along with pro-actively monitoring the infrastructure and responding to alerts as applicable.
• ensure inbound phone calls and self-service requests are addressed appropriately in a timely manner using excellent customer service skills.
• identify, troubleshoot and resolve customer and systems issues.
• utilize standard and ad-hoc procedures to perform first level issue resolution for systems.
• use appropriate tools to track and report problem status and escalate to internal support, vendors, and management within established SLAs.
• follows all issues to resolution, engaging others as needed.
• acts as the primary contact for the customer providing a single point of interaction.
• reference and utilize technical resolution documentation, such as knowledge base articles, on systems, infrastructure and processes.
• follow security procedures, standards, and protocols related to all technologies.
• actively monitor all infrastructure and systems and ensure resolution to any monitoring alerts.
• work with engineering to resolve any alerts as necessary.
• adhere to standards for availability and business continuity.

Cloud Service Administrator I

Account Manager

• Manage an assigned group of existing CloudWave customers
• Build and nurture relationships at multiple levels with each customer
• Work with each assigned customer to advance CloudWave as trusted advisor in IT Services and Cloud Transformation
• Achieve assigned bookings quota in your assigned territory and/or account base
• Ensure that each assigned account's history, contacts, opportunities/pipeline are properly documented in SFDC