CloudTrucks

Operations

• Coordinate and manage daily LTL shipments, including scheduling pickups and deliveries
• Track and trace shipments, providing updates to customers and internal stakeholders
• Monitor shipment performance and proactively resolve service failures before they impact customers.
• Resolve exceptions such as delays, damages, or lost freight in a timely manner
• Ensure accurate documentation, including bills of lading, proof of delivery, and other inspection documents when applicable
• Audit carrier invoices for accuracy, identify discrepancies, and file billing disputes to ensure proper cost recovery.
• Assist in process improvement initiatives and system optimizations

LTL Operations Specialist