CloudTalk

Account Manager, EN – DE

CloudTalk

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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Tech Stack

Cloud

About the role

  • Maximize Net Revenue Retention (NRR) through strategic renewals, upselling, and relationship building.
  • Act as the vital link between our users and our internal teams, guaranteeing that clients extract maximum ROI from our platform.
  • Identify organic growth opportunities, boost platform adoption, and introduce premium add-ons to your existing portfolio.
  • Collaborate with Product, Support, and Customer Engineering teams to ensure a seamless client journey.
  • Cultivate resilient, long-term partnerships with key stakeholders and decision-makers at all levels of a client's organization.

Requirements

  • Customer-first mindset – you thrive on making customers successful.
  • Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
  • Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
  • Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
  • Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
  • Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
  • Language skills – business fluency in English and German.
Benefits
  • Unlimited Paid Time Off
  • Home Office Budget
  • Volunteering Days
  • MacBook for work
  • 1-1 Coaching sessions with our resident communications advisor
  • Leaders Academy & Learning and Development Budget
  • Recharge Fridays once per quarter
  • Fitness Allowance
  • Referral bonuses
  • Virtual & physical team buildings
  • Company merchandise
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisExcelBI dashboardscustomer insightssoftware product knowledgecustomer successcustomer supportonboarding
Soft Skills
customer-first mindsetanalytical skillsrelationship buildingcollaborationpartnership cultivation