Provide top-tier technical support via chat and email
Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
Inspect logs, replicate issues, and gather data for deeper analysis
Handle a high volume of conversations with accuracy and focus
Document troubleshooting steps and contribute to our knowledge base
Represent CloudTalk with empathy, clear communication, and ownership

Requirements

You can handle basic computer troubleshooting
You’re comfortable navigating system settings
You enjoy understanding how things work
You aren’t afraid to dig into logs, connection tests, or edge cases
Clear English (C1). Spanish is a plus.

Benefits

1-1 Coaching sessions with our resident communications advisor
Learning and Development Budget
Unlimited Paid Time Off
Volunteering Days
MacBook for work
Recharge Fridays once per quarter
Multisport Card
Referral bonuses
Virtual & physical team buildings
Company merchandise

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VOIPtroubleshootingcall flow analysisconnectivity problem diagnosisaudio quality inspectiondevice setupconfiguration error resolutionlog inspectiondata analysis

Soft Skills

clear communicationempathyownershipaccuracyfocus