CloudShare

Technical Account Manager

CloudShare

full-time

Posted on:

Origin:  • 🇮🇱 Israel

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformVMware

About the role

  • CloudShare is a B2B cloud computing company delivering virtual hands-on experiences for demos, POCs, and training.
  • Responsible for driving customer performance, retention, and growth through onboarding, product engagement, and account optimization.
  • Develop, grow, and manage strategic customer accounts.
  • Identify and solve product adoption issues for customers.
  • Meet and exceed customer retention and growth goals.
  • Oversee the expansion strategy for each customer and drive growth.
  • Create customer playbooks with Senior Leadership and CS teams.
  • Capture customer feedback and communicate to internal teams.
  • Provide expertise and training to customers.
  • Improve internal processes to drive team efficiency and enhance customer experience.
  • Track and analyze customer account health data and utilize analytics to inform retention and expansion decisions.

Requirements

  • 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
  • Strong technical skills (databases, networking, APIs).
  • Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
  • Proven track record in driving customer adoption, retention, and expansion.
  • Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Bachelor’s degree in Business or equivalent practical experience.