CloudShare

Technical Account Manager

CloudShare

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformVMware

About the role

  • Drive customer performance, retention, and growth for enterprise clients.
  • Lead customers through effective onboarding and foster product engagement.
  • Ensure ongoing account optimization and expansion.
  • Set clear expectations and respond proactively to customer needs.
  • Collaborate cross-functionally to maximize the value of CloudShare’s platform.
  • Develop, grow, and manage strategic customer accounts.
  • Identify and solve product adoption issues for customers.
  • Meet and exceed customer retention and growth goals.
  • Oversee expansion strategy and drive growth for assigned customers.
  • Create customer playbooks with Senior Leadership and CS teams.
  • Capture customer feedback and communicate to internal teams.
  • Provide expertise and training to customers.
  • Improve internal processes to drive team efficiency and customer experience.
  • Track and analyze data pertaining to customer account health and adoption trends.

Requirements

  • 5+ years of experience in Customer Success, supporting SaaS enterprise customers.
  • Strong technical skills (databases, networking, APIs).
  • Experience with Cloud Computing platforms (AWS, Azure, GCP) or Virtual Labs (VMWare) is a plus.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively across technical and business teams.
  • Proven track record in driving customer adoption, retention, and expansion.
  • Strong problem-solving and analytical skills with a customer-centric, data-informed mindset.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Bachelor’s degree in Business or equivalent practical experience.