Team Lead, Operational Support, Revenue Assurance
CloudPay
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Lead daily operations across Additional Services, catalogue governance, CR/SI quality, and data entry teams.
- Ensure service data, pricing, and catalogue updates are accurate, timely, and well-controlled.
- Oversee revenue assurance routines, leakage investigations, CR/SI controls, and remediation plans.
- Monitor operational KPIs (turnaround times, accuracy rates, quality scores, leakage metrics).
- Partner with the Process Excellence Lead to ensure processes, SOPs, and governance standards are followed.
- Collaborate with Security, IT, and Compliance to ensure operational controls meet organisational requirements.
- Perform data quality checks, reconciliation routines, and system validation activities.
- Identify operational risks early and implement preventative controls.
- Report operational performance, leakage insights, and risk areas to leadership.
- Coach and support team to deliver consistent, high-quality performance.
Requirements
- Strong operational discipline and attention to detail.
- Highly analytical and comfortable working with data, KPIs, and reconciliation logic.
- Clear communicator with strong influencing and stakeholder management skills.
- Calm, steady, and reliable under pressure in a high-volume environment.
- Quality-focused with a “right first time” mindset.
- Strong sense of ownership, accountability, and follow-through.
- Comfortable navigating cross-functional escalations and resolving issues.
- Natural coach who develops others and builds stable team performance.
- 5–8+ years in operational leadership, service delivery, or revenue assurance.
- Experience in catalogue governance, billing processes, O2C, or operational data quality.
- Understanding of controls, compliance, and risk mitigation practices.
- Experience with reporting, data validation, reconciliation, or audit-like activities.
- Exposure to cross-functional environments (Commercial, Operations, Finance, IT, etc).
Benefits
- Competitive Salary
- Competitive vacation allowance
- Calm app
- WFH Allowance
- Life Assurance
- Private Medical Insurance
- Cycle to Work Scheme
- EAP
- Eye Tests & Glasses Contribution
- Simplyhealth Enhanced Health Plan
- Pension Scheme
- Give-As-You-Earn (GAYE)
- Employee Referral Program
- CloudPay NOW
- Paid Volunteering days
- Marriage Leave
- Bereavement Leave
- Vacation Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryrevenue assurancedata quality checksreconciliationoperational KPIsreportingauditcatalogue governancebilling processesO2C
Soft Skills
operational disciplineattention to detailanalytical skillscommunicationinfluencingstakeholder managementownershipaccountabilitycoachingproblem-solving