Global Travel Account Manager
Cloudinary
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Build and maintain strong relationships with assigned clients
- Conduct regular check-ins to assess client and traveler satisfaction
- Oversee the development and execution of client onboarding and travel strategies
- Act as a key escalation point for high-profile client issues
- Develop and implement travel program strategies that align with client goals
- Analyze market trends and client feedback to identify opportunities for service improvement
- Establish and monitor key performance indicators to measure the success of client service level agreements
- Work closely with other departments to ensure a coordinated approach to client satisfaction
- Client on boarding and product implementation, maintenance, and training
Requirements
- Bachelor's degree in Business, Hospitality, related field or equivalent experience.
- 5 years Corporate travel management industry experience required.
- Experience with international travel and managing multi-national or global travel programs highly preferred.
- Proven success in an Account Management role within the travel industry.
- Collaborative problem solving.
- In-depth knowledge of the travel industry.
- Ability to analyze data and identify trends for continuous improvement.
- Familiarity with corporate booking tools required.
- Competency in Microsoft products; Word, Excel, PowerPoint.
- Strong project management skills.
Benefits
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementclient onboardingtravel program strategiesservice improvementkey performance indicatorscorporate travel managementinternational travel managementaccount management
Soft Skills
relationship buildingclient satisfactioncollaborative problem solving