Cloudinary

Technical Customer Success Manager

Cloudinary

full-time

Posted on:

Location Type: Hybrid

Location: Israel

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Tech Stack

Cloud

About the role

  • Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
  • Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
  • Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
  • Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
  • Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
  • Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
  • Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies

Requirements

  • 3+ years of experience as a Customer Success Manager in a SaaS company
  • Proven track record of retaining and growing multiple customer relationships
  • Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies
  • Excellent communication skills with the ability to engage effectively with enterprise customers
  • Highly organized, self-motivated, and results-driven individual contributor
  • Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
  • Minimal travel required (up to 10%, as needed)
  • You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs
  • Your background includes driving product adoption across your customer base
  • You have overseen a high-volume portfolio of 50+ customers, with a total book of business exceeding $1M
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementSaaSAPIsDigital Asset Management (DAM)Cloud-based technologiesData analysisRevenue-linked KPIsProduct adoption strategiesCustomer segmentationTechnical guidance
Soft Skills
CommunicationRelationship buildingOrganizational skillsSelf-motivationResults-drivenProactive supportAnalytical thinkingCustomer advocacyCollaborationEngagement strategies