Cloudforce

Customer Success Associate

Cloudforce

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £35,000 - £45,000 per year

About the role

  • Serve as the primary point of contact for nebulaONE subscription clients.
  • Build and maintain strong, long-lasting client relationships.
  • Understand clients’ business objectives and proactively address their needs.
  • Monitor client accounts to ensure subscription usage, renewal, and expansion.
  • Educate clients on nebulaONE features, updates, and best practices to maximise value.
  • Address client enquiries, troubleshoot issues, and coordinate with technical teams for resolution.
  • Advocate for clients internally to ensure their feedback and concerns are addressed.
  • Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers.
  • Deliver regular account reviews and usage reports to clients.
  • Collect and relay client feedback to product and project teams for continuous improvement.

Requirements

  • At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment).
  • Familiarity with budget tracking, reporting, or resource management in a project setting.
  • Strong and professional communication skills (both verbal and written).
  • Ability to work independently on assigned tasks.
  • Excellent organisational skills, including multitasking, prioritization, and time management.
  • Strong client service orientation with proven collaboration skills across diverse teams.
  • Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings.
  • Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar).
Benefits
  • Unique opportunities to learn and grow
  • Team-building activities
  • Monthly team outings
  • Annual trips
  • Charitable activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successbudget trackingreportingresource managementproject management
Soft Skills
communication skillsorganisational skillsmultitaskingprioritizationtime managementclient service orientationcollaboration skills