Cloudflare

Director, Technical Program Management

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Job Level

Lead

Tech Stack

CloudTableau

About the role

  • Cloudflare is looking for a dynamic and passionate leader to join our Technical Program Management Office (PMO).
  • This role will mainly support initiatives related to the Customer Support organization, with potential to take on additional, cross-departmental portfolio of programs.
  • The ideal candidate will partner with the regional Customer Support leadership to define, scope, and measure strategic programs that will have a direct impact on the success of the Customer Support and other business impacting initiatives.
  • They will be responsible for leading all major programs for their area, with emphasis on tooling, process improvement, customer satisfaction, and delivery quality.
  • You must also be an expert negotiator, comfortable in a fast-paced environment, and willing to pivot quickly as business needs change.

Requirements

  • 7–10+ years in Support Strategy, Technical Program Management, Business Operations, or Strategic Program Management roles in fast-paced B2B SaaS or enterprise tech companies, with at least 5+ years managing people
  • 7 - 10 years experience working with engineering or other technical teams, managing technical roadmaps and prioritizing against competing initiatives
  • Track record of supporting global or large-scale Support organizations with strategy, program execution and leading cross functional initiatives
  • Deep knowledge of Salesforce, BI Tools (Tableau, Power BI), Jira and Confluence
  • Operational mindset with a strategic outlook — able to both zoom in and out
  • Exceptional written and verbal communication; can simplify complexity into clear business narratives
  • Comfortable navigating ambiguity and setting direction in evolving environments.
  • Ability to thrive and be flexible in a fast-paced environment
  • Experience supporting global teams and rolling out programs and change management
  • Familiarity with Cloudflare Product sets or networking/security/cloud infrastructure domains
Benefits
  • Cloudflare is proud to be an equal opportunity employer.
  • Providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
  • All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Support StrategyTechnical Program ManagementBusiness OperationsStrategic Program ManagementManaging technical roadmapsProgram executionChange managementProcess improvementCustomer satisfactionNegotiation
Soft Skills
LeadershipCommunicationOperational mindsetStrategic outlookAdaptabilityProblem-solvingFlexibilityCollaborationSimplifying complexityNavigating ambiguity