Cloudflare

Customer Solutions Engineer

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

DNSFirewallsJavaScriptPythonTCP/IP

About the role

  • Serve as a trusted technical advisor throughout the customer lifecycle
  • Deliver timely and organized onboarding for customers
  • Ensure customers see the full value in Cloudflare's products
  • Advise on technical best practices and provide proactive guidance
  • Collaborate with Customer Support, Engineering, and other teams to assist with escalations
  • Identify opportunities for expansion and promote retention

Requirements

  • 5+ years of prior post-sales customer relationship management
  • Deep understanding of how the internet works (OSI model, TCP/IP, TLS, DNS, HTTP)
  • Reverse and forward proxies knowledge
  • Security aspects of internet properties (Firewalls, WAFs, Bot Management)
  • Experience with performance aspects of internet properties (Speed, Latency, Caching)
  • Troubleshooting and solving technical problems
  • Experience with scripting languages (Python, JavaScript, Bash)
  • Fluent in English and French; proficiency in Spanish or Italian preferred
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scripting languagesPythonJavaScriptBashOSI modelTCP/IPTLSDNSFirewallsWAFs
Soft Skills
customer relationship managementtechnical advisoronboardingcollaborationproblem solvingproactive guidancecommunicationorganizationretention promotionescalation assistance