Cloudflare

Customer Solutions Engineer

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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Tech Stack

DNSFirewallsJavaScriptPythonTCP/IP

About the role

  • As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle.
  • You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
  • Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
  • Strive to understand customer requirements and issues at the molecular level.
  • Work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics.
  • Provide customers with clear proactive technical guidance and expertise across all our products.
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
  • Proactively identify opportunities for expansion for existing customers.
  • Promote retention by capturing and communicating gaps in product or features.
  • Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.

Requirements

  • 5+ years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge. For example:
  • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
  • Reverse and forward proxies and the applications of both
  • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
  • Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3
  • Enjoying the adventure of troubleshooting and solving technical problems
  • Understanding why Cloudflare plays an increasingly important role on today’s internet
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Fluent in English and Spanish; proficiency in a third language is preferred.
Benefits
  • We support them throughout their time at Cloudflare.
  • Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
  • 20-50% travel to attend meetings with customers, attend conferences, and other industry events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TCP/IPTLSDNSHTTPFirewallsWAFsBot ManagementRate Limiting(M)TLSZero Trust
Soft Skills
customer relationship managementproblem solvingproject managementcommunicationtechnical guidancecollaborationrelationship buildingtechnical curiosityknowledge sharingprioritization