Technical Support Engineer, Application Performance
Cloudflare
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help create and update technical documentation and runbooks
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
Requirements
- 3-5 years of experience working in a technical Customer Support role, preferably as part of a team working with large enterprise customers
- Self-driven and comfortable learning new technologies and systems on an ongoing basis
- Excellent written and verbal communication skills
- Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
- Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
- General understanding of HTTP reverse proxying, caching, and load balancing
- Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc.
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Benefits
- Health insurance
- Flexible working hours
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SupportDNSSSL/TLSHTTP(S)BashPythonJavaScriptLinuxApacheNginx
Soft Skills
communicationcollaborationself-drivenfeedbacktroubleshootingdocumentationteamworkproblem-solvingadaptabilitycustomer interaction