Cloudflare

Principal Customer Solutions Engineer

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

Cyber SecurityJavaScriptPython

About the role

  • Serve as the primary technical advisor for a select group of Cloudflare’s most complex, high-scale global enterprises.
  • Act as the bridge between our customers’ engineering teams and Cloudflare’s product portfolio and roadmap.
  • Bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills.
  • Deliver a timely and organized onboarding for customers, ensuring they see the full value in Cloudflare's products.
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews.

Requirements

  • At least 10 years of prior experience in technical post-sales roles in cybersecurity or internet technology.
  • Fluency in German AND English.
  • Bachelor or comparable degree in the IT field highly desirable, Master degree is a plus.
  • Deep understanding of how the internet works and the desire to expand that knowledge.
  • Enjoying the adventure of troubleshooting and solving technical problems.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cybersecurityinternet technologyscripting languagePythonJavaScriptBashtechnical troubleshootingarchitectural expertiseproject managementcustomer onboarding
Soft Skills
technical leadershiprelationship buildingcommunicationproblem solvingorganizationcollaborationtime managementprioritizationcustomer retentionaccount management
Certifications
Bachelor's degree in ITMaster's degree in IT