Cloudflare

Renewal Account Manager

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Washington, DC • District of Columbia • Washington • United States

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Salary

💰 $117,000 - $165,000 per year

About the role

  • Owning and maximizing renewal value of a book of business of existing customers
  • Building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders
  • Bringing a strong business acumen and technical understanding to articulate business value and make compelling recommendations to customers
  • Highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes
  • Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
  • Customer engagement from onboarding through the entire customer lifecycle
  • Negotiate and execute renewal contracts in accordance with customer objectives
  • Prioritizing effectively to handle multiple deals at the same time
  • Analyzing data and leveraging tools to identify selling opportunities and business value
  • Driving strong alignment with the Sales team, contributing to team forecasting, planning, and targets
  • Owning or being an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
  • Developing and maintaining long-term relationships with stakeholders in the account portfolio.
  • < 25% travel

Requirements

  • Minimum of 3 years of experience in renewals or account management; inside or field sales
  • 2+ years relative industry experience
  • Expertise in SaaS retention and sales process
  • Excellent knowledge of value driven sales
  • Excellent problem solving skills with the ability to creatively achieve resolutions
  • Demonstrated ability to handle multiple tasks in an efficient and professional manner
  • Strong Communication skills both written and verbal and the ability to present to multiple different personas
  • Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
  • Bachelor’s Degree or equivalent experience is preferred
Benefits
  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance
  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan
  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS retentionsales processdata analysisforecastingcontract negotiation
Soft skills
business acumencustomer relationship managementorganizational skillsproblem solvingcommunication skillsnegotiation skillsprioritizationinfluencing
Certifications
Bachelor’s Degree