Cloudflare

Customer Solutions Engineer – Mandarin or Cantonese Speaking

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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Tech Stack

JavaScriptPython

About the role

  • Serve as a trusted technical advisor throughout a customer’s lifecycle.
  • Deliver a timely and organised onboarding for customers.
  • Ensure customers see the full value in Cloudflare's products.
  • Advise on technical best practices.
  • Provide customers with clear proactive technical guidance and expertise across all our products.
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
  • Proactively identify opportunities for expansion for existing customers.
  • Promote retention by capturing and communicating gaps in product or features.

Requirements

  • Fluency in English and Mandarin is required. Proficiency in Cantonese is considered an advantage.
  • 5+ years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge.
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Ability to manage a project, work to deadlines, and prioritise between competing demands.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
scripting languagePythonJavaScriptBash
Soft skills
customer relationship managementproblem solvingproject managementtime managementprioritizationcommunication