Cloudflare

Manager, Technical Support – Developer Platform

Cloudflare

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Tech Stack

AWSAzureCloudDistributed SystemsDNSGoogle Cloud PlatformJavaScriptNode.jsReactVue.js

About the role

  • Hire, onboard, and develop a new team of Developer Platform Support Engineers.
  • Define team structure, skill expectations, and onboarding paths for a developer-focused support motion.
  • Establish clear operating models, escalation paths, and engagement patterns with Engineering and Product.
  • Own day-to-day operations, ensuring performance against SLAs, KPIs, backlog health, and customer experience metrics.
  • Coach and mentor engineers with strong technical backgrounds, helping them grow in troubleshooting depth, communication, and ownership.
  • Act as an escalation point for complex or high-severity developer issues.
  • Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.

Requirements

  • 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
  • 3+ years of people management experience leading technical teams in a global or multi-regional setup.
  • Strong technical foundation, including experience with:
  • Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
  • APIs, SDKs, authentication, and developer tooling
  • Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
  • Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
  • Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
  • Comfort working with logs, diagnostics and troubleshooting tools.
  • Experience operating in a 24x7 support environment and managing escalations.
  • Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
  • A data-driven mindset with experience using metrics to guide decisions and improvements.
  • Passion for building teams, developing people, and creating scalable support models.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportoperationsengineeringweb application developmentJavaScript frameworksAPIsSDKscloud servicesdeveloper workflowstroubleshooting
Soft skills
people managementcoachingmentoringcommunicationdata-driven mindsetteam buildingproblem-solvingownershipcustomer experienceleadership