Director, Global System Integrators
Illumination Systems Arizona
Cloud
Job Level
Lead
Tech Stack
CloudDNS
About the role
- About Us: At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. About the role: The Chief of Staff role will be a critical partner to support leadership, responsible for driving strategic planning, operational excellence, and data-driven decision-making to accelerate the growth and success of our support organization. Responsibilities: Partner with Product Leadership to define and operationalize the multi-year strategy for the Application Performance group. Identify, scope, and drive critical strategic cross functional initiatives and special projects to accelerate growth. Track and report on key performance indicators (KPIs) for the Application Services teams. Develop and drive dashboards and reporting mechanisms to provide actionable insights for growth. Lead regular business reviews (MBRs/QBRs). Identify and implement process improvements to enhance the efficiency and effectiveness of the Application Performance product lifecycle. Streamline and optimize go-to-market (GTM) processes, including product launch readiness, sales enablement coordination, and feedback loops. Partner with Product and Engineering to optimize resource allocation and project prioritization frameworks. Act as a key liaison between the support and other functions including Product, Sales, Marketing, Customer Success, Engineering, Finance, and Legal. Run the weekly, monthly, and quarterly business rhythm. Maintain the single source of truth for priorities, owners, dates, and risks. Translate strategy into a clear plan with objectives, success measures, and interlocks. Keep Support plans aligned with Product roadmaps, readiness, and launch calendars. Prepare board- and exec-ready narratives that connect goals to results. Orchestrate the work between Support, Product, Engineering, SRE, Security, Billing, Sales, and Success. Unblock decisions quickly. Staff the VP for decision forums, reviews, and customer briefings. Publish crisp updates for execs and field leaders. Standardize customer-safe incident and postmortem communications. Partner with the VP and People team on headcount plans, hiring loops, and onboarding for managers and leads. Raise the bar on data literacy and written communication. Handle time-bound projects for the VP that require problem framing, analysis, and structured execution.
Requirements
- 8+ years of experience in chief of staff, business operations, strategy, support operations, or a similar role within high growth technology companies (SaaS, PaaS, IaaS preferred). 8+ years in a leadership role, with a proven track record of influencing senior stakeholders and driving complex cross functional initiatives. Experience working directly with product and engineering organizations is essential. Specific experience in areas like application delivery, CDN, cloud networking, or performance monitoring is a strong plus. Strategic Thinker: Ability to see the big picture, develop data-driven strategic plans, and translate strategy into actionable operational plans. Operational Rigor: Expertise in process design, optimization, and program management. Ability to build scalable systems and processes. Financial Acumen: Understanding of SaaS business models, P&L management, financial forecasting, and KPI development. Exceptional Communicator: Excellent written, verbal, and presentation skills. Ability to articulate complex issues clearly and concisely to both technical and non-technical audiences. Cross-Functional Leader: Proven ability to build strong relationships, influence without authority, and drive alignment across diverse teams and stakeholders. Results-Oriented: High sense of urgency and a bias for action. Track record of delivering tangible business outcomes. Bachelor's degree in Business, Finance, Economics, Engineering, or a related field. MBA or equivalent advanced degree is highly preferred PMO certification or equivalent is a strong plus.
