Cloud9

Artificial Intelligence

• Manage guest communication across channels (inquiries, bookings, in-stay support, post-stay follow-up)
• Respond quickly and thoughtfully to guest needs, ensuring a high-quality experience
• Resolve issues in real time, with a strong focus on empathy and problem-solving
• Escalate complex cases when needed, ensuring smooth handoffs
• Personalize communication — balancing efficiency with a human touch
• Use internal tools, SOPs, and AI solutions to improve speed and quality of responses
• Identify recurring guest issues and share insights with the team to improve operations
• Collaborate closely with operations and other teams to ensure a seamless guest journey

Guest Experience Specialist – Native Speaker

Full-stack Engineer

• Build and maintain full-stack features using JavaScript/TypeScript/ReactJS.
• Support and extend automation workflows (n8n, APIs, internal tools).
• Develop integrations with third-party APIs and internal services under guidance.
• Contribute to GCP-based infrastructure and cloud-native services.
• Write clean, well-tested code following team standards.
• Collaborate with product and operations to understand requirements and deliver solutions.
• Debug and fix issues across the stack with increasing independence.

Full-Stack Engineer – AI & Automation

• Sit at the center of the CEO’s day-to-day — making things run faster, smoother, and smarter.
• Own the CEO’s operating system
• Manage calendar, scheduling, and priorities
• Handle inbox and communications with speed and judgment
• Ensure nothing falls through the cracks
• Run and improve daily operations
• Support task and workflow management (ClickUp and other tools)
• Track priorities and ensure execution across ongoing projects
• Bring structure to a fast-moving, sometimes ambiguous environment
• Automate everything that can be automated
• Identify repetitive workflows and eliminate manual work
• Build and maintain automations using AI tools (especially Claude)
• Act as a problem solver and operator
• Take ownership of ad hoc projects directly from the CEO
• Move quickly from idea → execution
• Fill gaps wherever needed to keep momentum high
• Grow into broader ownership
• Over time, take on more responsibility across operations

Guest Experience Specialist – Native Speaker

Full-Stack Engineer – AI & Automation

Executive Partner – CEO, AI & Operations