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Cloud9

People Lead

Cloud9

Performance operator managing the team’s scorecards and accountability. Building systems to empower AI-driven hospitality excellence.

Posted 6/26/2026full-timeBogotá • 🇨🇴 ColombiaSeniorWebsite

About the role

Key responsibilities & impact
  • You'll own the team's weekly performance machine: a real scorecard for every seat, a weekly cadence that actually moves numbers, and accountability that runs on data instead of feel.
  • This is a performance operator role, not an HR role. You're here to make the team hit its own targets.
  • You work with AI as your multiplier. AI drafts scorecards, builds the dashboards, summarizes the performance data, flags who's slipping.
  • Build the Management OS from zero, then hand the cadence to the leads so they run their own.

Requirements

What you’ll need
  • A scorecard or KPI/OKR system you personally built. Bring it. We want to see a fuzzy role turned into an owned number.
  • A weekly performance cadence you ran that moved a team metric. Not meetings you attended, a rhythm you owned that changed a result.
  • At least one real underperformer you performance-managed to an outcome, up or out. You did the conversation. You saw it through.
  • Accountability that runs on data and dashboards, not feel.
  • Heavy AI tool use. Claude or equivalent in your daily flow to draft scorecards, build dashboards, and surface at-risk signals.
  • The ability to get adoption from people who don't report to you. You won't have hire/fire authority here. Influence is the lever.
  • Fluent English, written and spoken.

Benefits

Comp & perks
  • Cloud9 does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
KPI systemOKR systemperformance managementdata analysisdashboard creationscorecard developmentAI tool usageperformance metricsaccountability systems
Soft Skills
influencecommunicationleadershipaccountabilityteam managementproblem-solvingadaptability