Cloud5 Communications

Recruitment

• Manage full-cycle recruitment, with a primary focus on contact center and high-volume hiring.
• Partner closely with hiring managers to understand workforce needs, hiring priorities, and talent strategies.
• Develop and execute sourcing strategies to attract qualified candidates across multiple channels.
• Drive an efficient, positive candidate experience throughout the recruitment process.
• Monitor recruiting metrics, pipeline activity, and hiring performance to identify opportunities for improvement.
• Support recruitment process optimization, documentation, and continuous improvement initiatives.
• Mentor, coach, and provide day-to-day guidance to one direct report.
• Collaborate with HR and business leaders on workforce planning, talent market insights, and hiring trends.
• Own the Onboarding Process, driving early engagement, performance readiness, and successful integration into the organization
• Ensure compliance with applicable employment laws and company hiring practices.
• Other responsibilities may be assigned based on business needs

Recruitment Specialist

Customer Support

• Respond to guest inquiries via phone and email with professionalism and efficiency
• Assist customers with booking, modifying, and canceling hotel reservations
• Promote available upgrades, offers, and services to enhance the guest experience
• Accurately document customer information across multiple booking systems
• Follow established call flows and sales processes to meet performance metrics
• Identify sales opportunities and confidently overcome objections to close bookings
• Maintain up-to-date knowledge of client promotions and offerings
• Represent the client’s brand with a high level of professionalism
• Use tools such as soft phones, email, web browsers, and internal systems
• Complete all assigned training and stay current on procedures and expectations
• Other responsibilities may be assigned based on business needs

Recruitment Specialist

Customer Service Agent – Dedicated Overnight