Recruitment Specialist

Cloud5 Communications

Senior Recruiter at Cloud5 Communications managing full-cycle recruitment for contact center operations and high-volume hiring. Collaborating with hiring managers and mentoring recruitment staff.

Posted 6/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage full-cycle recruitment, with a primary focus on contact center and high-volume hiring.
Partner closely with hiring managers to understand workforce needs, hiring priorities, and talent strategies.
Develop and execute sourcing strategies to attract qualified candidates across multiple channels.
Drive an efficient, positive candidate experience throughout the recruitment process.
Monitor recruiting metrics, pipeline activity, and hiring performance to identify opportunities for improvement.
Support recruitment process optimization, documentation, and continuous improvement initiatives.
Mentor, coach, and provide day-to-day guidance to one direct report.
Collaborate with HR and business leaders on workforce planning, talent market insights, and hiring trends.
Own the Onboarding Process, driving early engagement, performance readiness, and successful integration into the organization
Ensure compliance with applicable employment laws and company hiring practices.
Other responsibilities may be assigned based on business needs

Requirements

What you’ll need

2+ years of recruiting experience in high-volume hiring environments.
Experience recruiting for contact center, customer support, service desk, technical support, or operations-based roles.
Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment.
Strong organizational skills with demonstrated success creating and managing recruiting processes.
Experience working with applicant tracking systems (ATS) and recruiting technologies.
Excellent communication, stakeholder management, and relationship-building skills.
Experience mentoring, training, or leading other recruiters or recruiting coordinators.

Benefits

Comp & perks

medical
dental
vision
more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Recruiting Process ManagementSourcing StrategiesRecruiting Metrics MonitoringTalent Market InsightsOnboarding Process Management

Soft Skills

Organizational SkillsCommunication SkillsRelationship-Building Skills