Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers.
Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication.
Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally.
Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle.
Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders.

Requirements

Bachelor’s degree or equivalent experience required
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a record of success in driving customer adoption of technology
Understanding of Citrix’s competitive domain and technologies.
Passion for technology and innovation, and a proven “forward thinker.”
Strong understanding of business processes and their implementation into enterprise applications.
Analytical and negotiation skills, particularly at the C-level.
Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical customer serviceproduct demonstrationstechnical presentationsbusiness process implementationanalytical skillsnegotiation skills

Soft Skills

relationship buildingcommunicationthought leadershipmentoringinspiring teamsforward thinking

Certifications

Bachelor’s degree