Cloud Software Group

Account Manager – North American Markets

Cloud Software Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Manage a designated portfolio of Named Accounts
  • Manage commercial processes such as co-terms, renewals or contract terminations
  • Focus on retaining existing customers and driving uplifts in ARR
  • Proactively engage with accounts showing signs of contraction or churn
  • Offer renewal options and preserving ARR
  • Partner with strategic partners
  • Coordinate and drive executive level attendance to annual EBCs and regional executive events

Requirements

  • 8+ years of experience in account management or customer success, preferably within the technology industry
  • Strong understanding of sales principles and the ability to negotiate effectively
  • Exceptional customer relationship management skills and a commitment to customer satisfaction
  • Excellent written, presentation and verbal communication skills
  • Ability to analyze complex situations and develop creative solutions
  • Establish and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
  • Travel to where the customers are with timely T&E submission
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsales principlesnegotiationcustomer relationship managementcomplex situation analysiscreative solutions
Soft Skills
customer satisfactionwritten communicationpresentation skillsverbal communicationrelationship building