Customer Success Manager

Cloud Range

full-time

Posted on: 4/4/2026

Location Type: Remote

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About the role

Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
Work with customers to establish and track measurable objectives using Cloud Range’s solutions.
Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
Meet or exceed retention and expansion goals.
Ensure process milestones are met for Cloud Range and its customers.
Create and maintain buying team blueprints for each customer.
Promote product value and identify upsell opportunities to expand product usage.
Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
Manage and grow the Customer Advisory Board (CAB).

Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
Ability to advocate for customer needs while balancing company objectives.
Cybersecurity experience and understanding preferred.

Benefits

Remote work with a flexible schedule to support your productivity and work-life balance.
Generous PTO so you can recharge and be your best.
Health, dental, and vision insurance to keep you and your family healthy.
Opportunities for growth and advancement in a cutting-edge industry.
Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successsales managementaccount managementcustomer managementKPI trackingupsellingcybersecurity

Soft Skills

interpersonal skillscommunication skillsrelationship buildingattention to detailorganizational skillscritical thinkingadvocacy for customer needs