Cloud Range

Customer Success Manager

• Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
• Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
• Work with customers to establish and track measurable objectives using Cloud Range’s solutions.
• Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
• Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
• Meet or exceed retention and expansion goals.
• Ensure process milestones are met for Cloud Range and its customers.
• Create and maintain buying team blueprints for each customer.
• Promote product value and identify upsell opportunities to expand product usage.
• Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
• Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
• Manage and grow the Customer Advisory Board (CAB).