Customer Success Manager

Cloud Range

Customer Success Manager ensuring smooth customer onboarding and satisfaction for Cloud Range’s cyber readiness solutions. Collaborating across teams to drive customer retention and account growth.

Posted 7/31/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on relationship building, process optimization, and effective communication to enhance customer satisfaction and drive product adoption. Proficient in collaborating with cross-functional teams to meet customer needs and achieve measurable objectives.

Highest-signal resume keywords

Customer Success ManagementProcess OptimizationInterpersonal CommunicationCross-Functional CollaborationCybersecurity Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ManagementSales Account ManagementKPI TrackingUpselling StrategiesCustomer Feedback Analysis

Soft Skills

Relationship BuildingAttention to DetailCritical ThinkingOrganizational Skills

Tools & Technologies

Cloud Range Products

Industry Keywords

Customer Advisory BoardCustomer ExperienceProduct AdoptionCustomer RetentionOperational Efficiency

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal.
You’ll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer’s job easier.
The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.
Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
Work with customers to establish and track measurable objectives using Cloud Range’s solutions.
Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
Ensure process milestones are met for Cloud Range and its customers.
Create and maintain buying team blueprints for each customer.
Promote product value and identify upsell opportunities to expand product usage.
Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
Manage and grow the Customer Advisory Board (CAB).
Inform CAB meeting agendas and planning elements.
Gather product feedback from customers and share actionable insights with Product and Training teams.
Conduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.
Identify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.
Work with customers to identify customer referrals and marketing opportunities within industry groups.
Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.
Continually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.

Requirements

What you’ll need

Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
Demonstrated capability in process optimization–ability to identify gaps or inefficiencies and independently propose and implement practical solutions.
Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
Ability to advocate for customer needs while balancing company objectives.
Cybersecurity experience and understanding is preferred.

Benefits

Comp & perks

Remote work with a flexible schedule to support your productivity and work-life balance.
Unlimited PTO so you can recharge and be your best.
Health, dental, and vision insurance to keep you and your family healthy.
401k program to help you save for the future.
Opportunities for growth and advancement in a cutting-edge industry.
Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.