Cloud Accountant Staffing

IT Specialist

Cloud Accountant Staffing

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $1,500 per month

About the role

  • Handle and resolve incoming IT support tickets, maintaining 100% response and completion rates on a weekly basis
  • Achieve an average response time of ≤ 1 business hour and average resolution time of ≤ 8 business hours
  • Ensure 100% of tickets are resolved within 24 hours where applicable
  • Track, monitor, and report on weekly ticket volume and service performance metrics
  • Prepare, configure, and deploy CAS devices in accordance with project and client specifications
  • Ensure 100% on-time deployment on a monthly basis
  • Maintain accurate records of all deployments, configurations, and device inventory
  • Troubleshoot and resolve device-related issues pre- and post-deployment
  • Represent the IT department professionally in client-facing meetings
  • Communicate technical information clearly and concisely to non-technical stakeholders
  • Gather client requirements and translate them into actionable IT tasks
  • Maintain a positive client experience — targeting zero negative reviews from staffer surveys on a monthly basis
  • Maintain organized, consistent, and complete documentation so any team member can follow your trail quickly
  • Develop and improve SOPs, checklists, and workflows to streamline recurring IT tasks
  • Identify recurring issues and recommend proactive solutions to reduce ticket volume over time

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline
  • Proven experience in IT support, helpdesk, or a similar role
  • Strong hardware and software troubleshooting skills
  • Experience with device provisioning, configuration, and deployment
  • Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk, or similar)
  • Confident written and spoken English; client-facing presence
  • Highly organized with strong documentation habits and time management skills.
  • Nice to Have:
  • Experience with network fundamentals, endpoint management, or MDM tools
  • Background in IT asset management or device lifecycle operations
  • Exposure to client-facing or account coordination roles
Benefits
  • Monthly compensation in USD: $1,500 depending on experience and portfolio complexity.
  • Permanent WFH with company-provided equipment (laptop, monitor, accessories).
  • 15 days PTO annually + public holidays
  • Supportive, documentation-first culture with clear review standards.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthardware troubleshootingsoftware troubleshootingdevice provisioningdevice configurationdevice deploymentservice performance metricsSOP developmentchecklistsworkflows
Soft Skills
communicationclient-facing presenceorganizationdocumentation habitstime managementproblem-solvingclient experience managementproactive solution recommendationtechnical information translationteam collaboration
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science