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Support Engineer

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full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

Python

About the role

  • Handle support tickets during US business hours
  • Write Python scripts for imports, data cleanup, deduplication, and reporting
  • Assist customers with API usage, migrations, and data transformations
  • Write clear bug reports and contributions based on real-world usage patterns
  • Test new AI tools, workflows, and automation approaches

Requirements

  • 1+ years using Python to solve real problems
  • Experience in customer-facing roles (sales, support, or similar)
  • Strong written communicator in English
  • Comfortable working 100% remote in a fully distributed team
  • Located in US time zones (ET, CT, MT, or PT)
Benefits
  • Competitive compensation including an organization-wide goal-based bonus
  • Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.
  • Paid Parental Leave for primary and secondary caregivers
  • Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
  • Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
  • 401k (US residents): We match 6% contributions with immediate vesting
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonAPI usagedata cleanupdeduplicationreportingdata transformationsbug reportingAI tools testingautomation
Soft Skills
customer-facing experiencestrong written communicationremote work adaptability