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Support Engineer

• Handle support tickets during US business hours
• Write Python scripts for imports, data cleanup, deduplication, and reporting
• Assist customers with API usage, migrations, and data transformations
• Write clear bug reports and contributions based on real-world usage patterns
• Test new AI tools, workflows, and automation approaches

Frontend Engineer

• Conceiving, designing, building, and launching new user-facing features
• Implementing new AI features to turbocharge our customers’ daily tasks
• Working with Twilio's API, WebSockets, and WebRTC to improve our calling and SMS features
• Building user-facing analytics features that provide actionable insights based on sales activity data
• Enhancing our web app with real-time updates powered by GraphQL Subscriptions
• Improving real-time collaboration user experience
• Leveraging the latest AI LLMs from providers like OpenAI, Claude Code, and AssemblyAI
• Expanding our frontend GraphQL usage
• Extending our React component library

Frontend Engineer – React

Technical Recruiter

• Build our first sourcing engine. You’ll find the qualified candidates, craft messaging that lands in a sea of slop, and shepherd them into our process.
• Assess candidates. You’ll be the first conversation as candidates enter our pipeline - you’ll be responsible for evaluating their skillset and determining cultural and values alignment. You will be thorough, detailed, and transparent in your evaluations.
• Manage the candidate relationship from source or application to Close. You’ll be a trusted liaison to both candidates and our internal team.
• Provide a candidate experience that reflects our values. We aim to be clear, decisive, and kind.
• Rely on data and your on-the-ground observations to make recommendations and optimize processes with technology.

Senior Technical Recruiter

Product Designer

• Partner with cross-functional teams to identify and design for high-impact opportunities across the customer journey
• Lead UX strategy and design for growth initiatives – including onboarding flows, A/B tests, pricing and packaging experiments, and retention touchpoints
• Create AI-powered experiences that reduce friction and accelerate time-to-value
• Translate insights from research and data into clear hypotheses, prototypes, and design recommendations
• Move quickly from concept to production-ready designs, shipping multiple iterations per week
• Ensure cohesive, customer-centered experiences
• Champion user needs while balancing business objectives and technical constraints
• Maintain exceptional attention to detail and pixel-perfect execution while working at speed
• Rapidly prototype new concepts – show don't tell
• Drive consensus across stakeholders and present work confidently to senior leadership

Support Engineer

Frontend Engineer – React

Senior Technical Recruiter

Lead Product Designer, Growth