Close

Customer Success Manager

• Close is building the modern CRM for small, scaling businesses.
• Work with a variety of startups and growing companies as they begin their journey with Close.
• Connect directly with new customers (often Founders and CEOs), acting as their Close consultant and setting them up for success on the platform.
• Proactively reach out to new customers to book account reviews and help them build strong sales processes within Close.
• Virtually train and onboard new and existing customers.
• Research to identify high growth and at risk customers.
• Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers.
• Work closely with Success and Sales teams on seamless customer transitions.
• Identify expansion opportunities and upsell customers.
• Host and manage recurring office hours, group trainings, and interactive demos.
• Identify customer content needs and create FAQs, white papers, videos.
• Communicate with customers in our online Community and via our Helpdesk software.

Growth Marketing

• Close is hiring our first Senior Product Growth Analyst. This analyst will be embedded in the Growth team and act as a strategic partner. You’ll turn product and user data into actionable insights that will drive experimentation, prioritization, and sustainable revenue growth. You’ll help us build a disciplined, outcomes-driven growth process, identify opportunities, and ensure we’re focused on what truly moves the needle.
• This analyst will build our product analytics foundation from the ground up. This includes working with Product and Data Engineering to improve instrumentation and define core metrics. You’ll play a key role in setting the standards for how we measure and learn from user behavior.
• This is a high-impact role with direct influence on company strategy and growth. You’ll help Close transition from reactive growth efforts to a proactive, insight-led approach.