Close-Up International

Client Service Analyst (Mid-level), Market Intelligence

Close-Up International

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

MS SQL ServerSQLTableau

About the role

  • Build and retain client loyalty for Close-Up products and services;
  • Visit clients to provide ongoing (post-sale) support according to an action plan developed jointly with the Sales Manager responsible for the account;
  • Design and deliver training programs on methodology, products and Close-Up services;
  • Provide data and information to clients to suggest and develop recommendations for strategic and tactical projects that support corporate and commercial goals;
  • Support the validation process of internal and supplier data until information is released;
  • Receive, interpret and resolve client questions about the company's methodology, products and services together with the area manager;
  • Ensure confidentiality of data restricted to each client's exclusive use;
  • Specify, build and present consultative studies and analyses to various client levels (analysts, managers, directors and board — always tailoring message and language to the target audience);
  • Use and promote analyses based on our pharma-channel information and analytics methodologies, always aiming to answer business questions;
  • Provide relevant, operationally executable and feasible recommendations for the client's commercial and operational areas;
  • Analyze data to identify correlations between variables that generate insights to support the client's operational and commercial decisions;
  • Propose and defend recommendations for the client linked to the main challenges identified in studies and analyses, presenting risks, trade-offs and impact on results;
  • Monitor implementation and results of recommended actions using available internal information and tools and encourage client adoption;
  • Build relationships with clients and internal teams to be recognized as a trusted source of recommendations and a collaborative partner;
  • Act as the client's focal point, managing multiple projects and deadlines;

Requirements

  • Bachelor's degree preferred in Computer Science, Information Systems, Computer Engineering, Business Administration, Engineering, Economics, Statistics;
  • Required: Advanced Excel; knowledge of MS Access and MS SQL Server;
  • Preferred: experience using and developing in Visual Analytics tools: Tableau, Power BI, Qlik;
  • Plus: experience with pharmaceutical market analyses, medical prescription audits, demand audits, development and delivery of training, process mapping, and meetings with management groups.
Benefits
  • 💙 Health Insurance
  • 😁 Dental Insurance
  • 💳 Flexible Benefits Card
  • 💊 Pharmacy Discount
  • 🛡 Life Insurance
  • 🎂 Birthday Day Off
  • 🎓 Educational Partnerships
  • 👶🏽 Childcare Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Advanced ExcelMS AccessMS SQL ServerVisual AnalyticsTableauPower BIQlikdata analysisprocess mappingtraining development
Soft skills
client loyaltycommunicationconsultative skillsrelationship buildingproject managementcollaborationproblem-solvingadaptabilitypresentation skillsanalytical thinking