Close-Up International

Customer Support

• Build and retain client loyalty for Close-Up products and services;
• Visit clients to provide ongoing (post-sale) support according to an action plan developed jointly with the Sales Manager responsible for the account;
• Design and deliver training programs on methodology, products and Close-Up services;
• Provide data and information to clients to suggest and develop recommendations for strategic and tactical projects that support corporate and commercial goals;
• Support the validation process of internal and supplier data until information is released;
• Receive, interpret and resolve client questions about the company's methodology, products and services together with the area manager;
• Ensure confidentiality of data restricted to each client's exclusive use;
• Specify, build and present consultative studies and analyses to various client levels (analysts, managers, directors and board — always tailoring message and language to the target audience);
• Use and promote analyses based on our pharma-channel information and analytics methodologies, always aiming to answer business questions;
• Provide relevant, operationally executable and feasible recommendations for the client's commercial and operational areas;
• Analyze data to identify correlations between variables that generate insights to support the client's operational and commercial decisions;
• Propose and defend recommendations for the client linked to the main challenges identified in studies and analyses, presenting risks, trade-offs and impact on results;
• Monitor implementation and results of recommended actions using available internal information and tools and encourage client adoption;
• Build relationships with clients and internal teams to be recognized as a trusted source of recommendations and a collaborative partner;
• Act as the client's focal point, managing multiple projects and deadlines;

Client Service Analyst (Mid-level), Market Intelligence