Close-Up International

Analyst

• Garantir a disponibilidade, desempenho e segurança dos ambientes de infraestrutura de TI, incluindo servidores, redes e serviços.
• Atuar na administração, monitoramento e resolução de incidentes, assegurando a continuidade operacional.
• Contribuir com melhorias e evolução do ambiente, apoiando projetos e a gestão da área de TI.

Analista de Infraestrutura, PL

Customer Support

• Manage a portfolio of clients with medium to high strategic importance
• Act as the primary point of contact for clients, ensuring a consultative relationship
• Conduct international remote interactions and strategic post-sales support
• Develop and deliver training on methodology, products, and services, in Spanish when required
• Analyze market audit data and generate strategic insights
• Develop recommendations for tactical and strategic projects
• Address and resolve complex technical requests from clients
• Coordinate alignments with internal teams (Commercial and Operations) to deliver solutions
• Support management on strategic and operational matters within the area
• Ensure confidentiality of client information
• Lead meetings and presentations in Spanish with regional stakeholders
• Work in alignment with regional and/or global teams

Analista de Infraestrutura, PL

Senior Customer Service Analyst – Market Intelligence, LATAM