Clix

Account Manager

• Lead complex client relationships, translate business needs into marketing outcomes, and shape how we serve high-impact accounts.
• Serve as the primary liaison between clients and internal teams, ensuring clear communication, performance alignment, and long-term strategy.
• Own client relationships from onboarding through ongoing service delivery, serving as the trusted advisor and primary point of contact.
• Grow and retain accounts by aligning Clix’s services with evolving client needs, identifying opportunities for expansion, and ensuring long-term client value.
• Consult on strategy across SEO, PPC, paid social, and other channels; recommend when clients should expand or shift investment.
• Run effective client meetings that evaluate performance against statements of work, focusing on business objectives.
• Collaborate with internal teams (SEO, PPC, creative, etc.), ensuring client goals and nuances are communicated while empowering strategists to lead tactical execution.
• Analyze and translate performance data into clear business insights using tools like Google Analytics and AI-powered reporting.
• Leverage AI/LLM tools to draft communications, synthesize data, and accelerate deliverables (reports, briefs, content outlines), enabling more strategic client engagement.
• Set and manage expectations: resolve discrepancies between client goals and campaign capabilities with clarity and professionalism.
• Stay sharp on trends in digital marketing and AI, educating clients on relevant opportunities that align with their objectives.
• Build lasting partnerships by demonstrating Clix’s commitment to client growth through proactive service, exceptional communication, education, and value creation.
• Success measured by client satisfaction, retention, growth, efficiency, and account margin.

Key Account Manager