Account Manager

Clix

Account Manager at Clix, managing client relationships and driving satisfaction in digital marketing initiatives. Focused on proactive communication and retention to enhance client value.

Posted 5/14/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the client relationship across your entire portfolio.
Be the point of contact clients trust, reach out proactively before issues surface, and make sure they consistently feel informed, supported, and valued.
Lead recurring client meetings with a prepared agenda, meaningful updates, and clear next steps.
Follow through on every commitment.
Stay on top of account health across your portfolio.
Know which accounts are growing, which are stable, and which need attention, and act accordingly.
Coordinate with internal SEO, PPC, creative, and development teams to ensure accurate execution of planned work and clear communication of results.
Translate performance data into clear, client-ready insights that connect marketing activity to business outcomes.
Identify opportunities for expanded services when supported by client needs and data.
Partner with business development on the right opportunities for clients.
Collect and act on client feedback, including NPS. Use it to strengthen relationships and keep internal teams informed.
Apply AI and productivity tools to improve the quality and efficiency of your communications, reporting, and client preparation.
Flag risks early and work collaboratively with your team to get ahead of them.
Maintain accurate account documentation and ensure all services remain aligned with statements of work.
Invest in your own professional development, particularly in digital marketing, AI, and emerging technologies that are reshaping how we serve clients and operate as a team.

Requirements

What you’ll need

Bachelor's degree in marketing, business, communications, or a related field.
3 to 5 years of direct client-facing account management experience in a digital marketing environment (SEO, PPC, paid social, or website projects), with a demonstrated track record of retention and growth.
A proven ability to build and maintain strong client relationships through proactive outreach, genuine curiosity about your clients' businesses, and consistent follow-through.
Strong organizational skills with the ability to manage multiple accounts and competing priorities without dropping the ball.
A confident, personable communicator who can simplify complex topics, read the room, and handle difficult conversations with clarity and composure.
Active user of AI tools to improve output quality and efficiency.
Basic business acumen with the ability to connect marketing performance to client objectives and business outcomes.

Benefits

Comp & perks

Competitive compensation and comprehensive benefits package.
Matching 401(k) and generous PTO.
Strategic involvement in pod and company level initiatives.
Margin and performance based bonus opportunities.
Tools and autonomy to drive client success.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementdigital marketingSEOPPCpaid socialdata analysisclient retentionbusiness acumenperformance metricsreporting

Soft Skills

client relationship managementproactive communicationorganizational skillsproblem-solvinginterpersonal skillsclarity in communicationcuriosityfollow-throughadaptabilityteam collaboration

Certifications

Bachelor's degree in marketingBachelor's degree in businessBachelor's degree in communications