Clir Renewables

Customer Success Specialist

Clir Renewables

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • Canada

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About the role

  • Customer journey coordination
  • Own the day-to-day tracking of customer journeys across a portfolio of European accounts
  • Coordinate deliverables, timelines, and internal handoffs so CSMs can focus on relationships and outcomes
  • Document customer milestones, expectations, and progress, keeping everything current and visible
  • Triage incoming customer issues and requests, assess urgency, route to the right team, and track to resolution
  • Partner with technical and product teams to move blockers and close gaps quickly
  • Maintain clear communication with customers on status and next steps
  • Support CSMs with data pulls, platform analysis, and interpretation of customer performance
  • Help translate technical findings into clear, actionable summaries for customers
  • Identify patterns across accounts that surface product gaps or expansion opportunities
  • Work closely with Business Development, Product, and Engineering to align on customer needs
  • Surface customer insights internally to inform roadmap and delivery priorities

Requirements

  • 1 to 3 years of experience in a customer-facing technical role, project coordination, technical support, or similar
  • Strong organizational skills, you track the details so others don't have to
  • Comfort with technical concepts in wind or solar energy, asset management, or energy analytics
  • Clear, confident communicator, written and verbal
  • Experience managing multiple priorities without dropping balls
  • Familiarity with SaaS tools, ticketing systems, or project management platforms
  • Ability and willingness to work within European time zones (CET/CEST) on an ongoing basis
  • Bonus: Background in renewable energy project management or operations
  • Bonus: Experience with data analysis tools or energy analytics platforms
  • Bonus: Multilingual, particularly French, German, Spanish, or Nordic languages
  • Bonus: Exposure to AI/ML applications in energy
Benefits
  • Opportunity to work in an inclusive and diverse workplace
  • Be part of a team committed to reducing environmental impact and advancing renewable energy
  • Support for your professional growth and development
  • Flexible work schedule to help you maintain work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproject coordinationtechnical supportcustomer journey trackingenergy analyticsasset managementrenewable energy project managementAI applicationsML applications
Soft Skills
organizational skillscommunicationmultitaskingproblem-solvingcustomer relationship management