Founding Client Services Manager
Clipbook
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships.
- Risk Mitigation: Proactively identify risks and work collaboratively to drive retention.
- Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts.
- Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.
Requirements
- ~3-7 years of professional experience in a tier 1 professional setting (strategy consulting / MBB, top investment bank or private equity fund, etc.)
- Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed.
- Excellent project management, organizational, and multitasking skills
- Outstanding communication skills - able to engage with both executive stakeholders and end-users, drive complex client meetings, etc.
- Strong analytical capabilities; comfortable working with large datasets, metrics, and KPIs to build ROI-driven business cases.
- Adaptability and willingness to thrive in a nimble, execution-focused startup.
- Bonus Points: Familiarity with the public relations, media, communications, government affairs, or public affairs.
Benefits
- Competitive salary
- medical, dental, and vision benefits
- unlimited / flexible PTO policy
- bonuses for team-wide milestones
- 401(k).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analysisKPI analysisROI analysis
Soft Skills
relationship managementrisk mitigationprocess improvementcommunicationorganizational skillsmultitaskingadaptabilitycoachabilityresults-orientedresponsiveness