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Customer Success Manager

• Onboard and educate new customers to ensure smooth implementation and fast time-to-value
• Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty
• Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics
• Own retention and renewal processes
• Strategize cross-functionally with sales and product team to ensure strong customer success operation

Chief of Staff

• Partner closely (on a daily basis) with the CEO on all aspects of running the business.
• Strategic Planning & Execution: Help drive strategic initiatives, ensuring alignment across teams and priorities
• Executive Support: Prepare materials and agendas for leadership meetings and investor communications; represent the CEO in internal and external meetings as needed.
• Operational Efficiency: Identify and solve bottlenecks in processes to improve team productivity and effectiveness; implement scalable systems to support rapid growth
• Cross-Functional Leadership: Engage across functionals, ensuring seamless communication and collaboration between engineering, operations, product, growth / sales, and customer success teams.
• Special Projects: Drive high-impact projects and initiatives that are critical to the company’s growth and success; tackle ad hoc challenges with creativity and efficiency.

Chief of Staff, CEO

Product Manager

• Develop and communicate a clear product vision and roadmap, prioritizing features and initiatives based on customer needs & business goals; collaborate with stakeholders to align the product roadmap with organizational objectives.; understand our existing and future customer needs through interviews, A/B testing, and conversations to execute on high impact feature development.
• Conduct customer interviews, surveys, and usability studies to gather insights and feedback; analyze customer needs and translate them into actionable requirements and user stories.
• Partner with & lead our technical investments (drive overall strategy, daily stand-ups, sprint planning, reviews, and retrospectives; etc.); lead product design to create intuitive and user-friendly interfaces; create and iterate upon UI/UX designs to ensure alignment with product goals.

Product Manager/Lead

Executive Assistant

• Serve as mission-critical “right hand” to the CEO, managing a rapidly growing team of ~16+ staff
• Oversight and administration of the CEO’s office across all aspects of the business (E.g. scheduling, correspondence management, client follow-ups, etc.)
• Occasional ‘personal’ portfolio / administrative tasks as necessary
• Support and/or own range of administrative & back-office functions, including but not limited to payroll & finance; interfacing with legal & accounting partners (e.g. lawyers, accounting, etc.); document preparation, etc. alongside CEO
• Manage and execute special projects on behalf of the CEO across sales, growth, client delivery, and business operations (e.g. operational support for marketing events or industry conferences)

Executive Assistant – CEO

Account Manager

• Drive topline revenue generation through rapid, high-value sales process
• Present, promote, and sell our products to prospective clients
• Establish, develop and maintain positive client relationships
• Source and reach out to leads through cold calling, emailing, and attending events
• Achieve - and surpass - sales targets
• Coordinate sales efforts with the rest of the team members
• Track and analyze sales efforts to maximize efficiency and effectiveness of outreach
• Willingness to go the extra mile to standout, and the work ethic to keep going

Growth & Partnerships

Product Marketing

• Drive topline growth by owning a fast-paced, high-leverage GTM motion.
• Identify, qualify, and engage high-value prospects across enterprise, nonprofit, government, and political sectors.
• Lead creative, data-driven outbound campaigns and consistently exceed pipeline targets.
• Build internal tools, automations, and integrations to streamline GTM workflows using tools like Make, Clay, Unify, and Cursor.
• Improve data visibility and reporting across CRM, analytics, and enrichment platforms.
• Identify bottlenecks across growth operations and engineer scalable, repeatable solutions.
• Contribute to projects across growth marketing, operations, and strategy.
• Bring creative energy and problem-solving to an early-stage team where every idea can influence the company’s trajectory.