Operations Manager – Documents
Clipboard Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $130,000 per year
About the role
- Lead operational strategy and execution within the Documents & Onboarding team.
- Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
- Build and develop high-performing teams with clear responsibilities and accountability.
- Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.
- Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.
- Maintain accuracy in volume forecasting, resource planning, incident management, and reporting.
- Drive continuous improvement through structured analysis and strong operational controls.
Requirements
- Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments.
- Ability to operate effectively across multiple operational functions with strong systems thinking.
- Proven track record of precise, data-driven decision-making.
- Experience leading teams in fast-paced or high-growth settings.
- Strong understanding of operational tools, analytics, and automation.
- Experience in a marketplace or similarly complex environment is a plus.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations leadershipdata-driven decision-makingresource planningincident managementcontinuous improvementworkflow managementperformance managementanalyticsautomation
Soft Skills
team buildingaccountabilitysystems thinkingcollaborationcommunication