Clio - Cloud-Based Legal Technology

Customer Success Manager

• Establishing trusted advisor relationships with top enterprise law firms and large organizations by aligning senior stakeholders including partners, operations, knowledge management, and practice area leadership to drive strategic outcomes and maximize firm-wide adoption of Clio’s solutions.
• Leading onboarding, enablement, and adoption plans focused on time-to-value, legal workflow optimization, and long-term retention.
• Delivering high-impact customer programs that empower users, create internal champions, and drive adoption and customer value.
• Enabling customer and partner teams to develop expert enterprise configuration capabilities by signposting them to the right resources and supporting them through their journey.
• Identifying and resolving risks and issues that may impact customers product rollout velocity.
• Managing structured success plans and business reviews that demonstrate ROI, track progress, and align to shared business objectives.
• Identifying and supporting expansion opportunities by collaborating with pod teammates to position relevant solutions across the Clio product suite.
• Identifying and implementing AI-driven workflows to reduce administrative overhead and increase time spent on high-value strategic consulting.
• Facilitating coordination between customer stakeholders and internal teams, ensuring smooth integrations, roadmap alignment, and cross-functional execution.
• Own and drive complex customer escalations, coordinating cross-functional teams to achieve rapid and effective resolution.
• Playing a key role in the renewal process by ensuring account health, aligning stakeholders, and partnering with pod teammates to position successful contract continuation and growth.
• Interpreting data signals and customer inputs to proactively address risk, surface opportunities, and improve the customer experience.
• Maintain CRM hygiene (e.g. Success Plans, Health Scores, etc.) to enable data-driven decision-making.
• Contributing to team initiatives, playbooks, and knowledge-sharing to elevate enterprise delivery standards and scale success across the organization.

Enterprise Customer Success Manager

Network Engineer

• Building robust monitoring for the network and security infrastructure supporting our global offices.
• Developing a long term strategy for network and physical access at Clio with a focus on security and employee experience.
• Working with our Workplace Experience team on any new office deployments - taking ownership of delivering the network, security camera, and physical access systems.
• Develop a firmware policy for our network, security, and access systems that ensures our devices are consistently on up to date and stable releases.
• Manage our global Tailscale mesh network through GitOps.
• Integrate our office management platform to our physical access platform for seamless employee experience.

Senior Network Engineer

Analyst

• Participate in compensation surveys and analyze market data to assess the competitiveness of Themis Solutions Inc.'s compensation programs.
• Conduct job evaluations, analyze job descriptions, and recommend appropriate salary grades and pay ranges.
• Assist in the development and maintenance of salary structures, incentive plans, and other compensation-related policies.
• Prepare compensation reports and analyses, including cost modeling for proposed changes and impact assessments.
• Support the annual compensation review process, including merit increases, bonus calculations, and long-term incentive awards.
• Ensure compliance with all federal, state, and local compensation laws and regulations.
• Provide support and guidance to HR Business Partners and managers on compensation-related matters.
• Maintain and update compensation data in HRIS systems, ensuring accuracy and data integrity.
• Participate in special projects and initiatives related to compensation and HR.

Compensation Analyst

Program Manager

• Lead the end-to-end planning and execution of Clio’s highest-priority GTM programs, ensuring clear governance, accountability, and measurable outcomes.
• Drive alignment across Sales, Marketing, CS, Finance, Product, and Engineering by building strong partnerships and influencing without authority.
• Use qualitative and quantitative analysis to evaluate options, surface tradeoffs, and recommend data-backed paths forward.
• Provide clear status updates, risks, and recommendations to senior leaders and program sponsors.

GTM Program Manager

Account Manager

• Recruit, onboard, and support legal content integration partners, expanding product value and driving adoption through successful integrations.
• Manage partner relationships through onboarding and integration, collaborating with Operations and Customer Support teams on post-launch operational support and ongoing partner engagement.
• Support partner growth and success by providing enablement, monitoring adoption, and identifying opportunities to increase usage and value.
• Provide hands-on technical guidance on legal content and APIs, supporting integrations, troubleshooting issues, and coordinating with Product and Engineering teams as needed.
• Support the partner contracting process by working with Legal to coordinate agreement reviews, track progress, and communicate timelines to partners.
• Act as the voice of the partner internally by gathering feedback, sharing insights, and contributing to partner-facing resources and documentation.

Partner Manager, Legal Content

Data Engineer

• Collaborating with Product, Design, and other business stakeholders to understand the challenges our business faces, identify the most impactful opportunities, and craft a roadmap for the team
• Working with your team on designing technical solutions
• Actively contributing to the project by writing and shipping production-level code
• Giving clear feedback on code reviews, architectural documents, and more to support team members with making sound technical decisions for their projects
• Regular 1:1 meetings with your direct reports to make sure they are supported in their career growth and development goals
• Actively participating in hiring to grow the engineering teams at Clio

Manager, Data Engineering

Performance Marketing

• Partner with the Senior Director of Enterprise Marketing to develop and execute the comprehensive demand generation strategy for the enterprise segment, directly aligning with Clio’s revenue targets.
• Build and execute integrated campaigns to drive top-of-funnel awareness and Marketing Qualified Leads (MQLs) from enterprise accounts.
• Launch and scale Account-Based Marketing (ABM) and intent-based programs targeting key industries and segments within the legal space.
• Optimize paid, content, and partner marketing channels for longer enterprise sales cycles.
• Analyze all aspects of the enterprise marketing funnel, identify areas for improvement, and implement strategies to capitalize on these opportunities.
• Collaborate with Sales and RevOps to measure marketing’s impact and report on performance.
• Partner closely with the marketing, sales, and revenue operations teams to monitor metrics, gather feedback, and achieve results, adjusting programs as needed to meet goals.

Senior Demand Generation Manager, Enterprise

Operations

• Drive the strategic direction of our global inbound marketing and marketing operations roadmap, including martech architecture, technology implementations, email marketing and nurturing strategy, website performance, and CRO strategy
• Own the end-to-end lead funnel in partnership with Growth Marketing and Revenue Operations, ensuring clear definitions, strong conversion performance, and seamless handoffs across the funnel
• Partner with Revenue Operations and Data Science to ensure comprehensive reporting and dashboards are in place to track key performance metrics, translating insights into clear recommendations and actions
• Own and evolve our attribution architecture and insights framework to support revenue-driven decision-making across marketing investment, while maintaining a holistic view of marketing’s role in growth
• Apply rigorous analysis and strategic analytics to identify key performance drivers, growth levers, and strategic opportunities that materially impact revenue outcomes
• Work closely with marketing leaders and channel owners to implement continuous optimizations and improvements based on performance data, experimentation results, and funnel insights
• Lead, mentor, and develop a high-performing inbound marketing and marketing operations team, fostering a culture of accountability, experimentation, and data-informed decision-making

Senior Director, Inbound Marketing and Operations

Recruitment

• Champion Clio’s human and high-performing culture throughout the recruiting lifecycle.
• Partner with Recruiters and hiring teams to build and execute scalable sourcing strategies aligned to role requirements and hiring plans.
• Proactively source and engage passive candidates using a variety of techniques (LinkedIn Recruiter, Gem, referrals, events, and creative outreach).
• Build and maintain talent pipelines and nurture passive candidates through thoughtful, consistent touchpoint strategies.
• Conduct market and talent research (availability, compensation trends, competitor mapping) and adapt sourcing strategies as market conditions evolve.
• Screen and assess sourced candidates to ensure alignment with role requirements before recruiter handoff.
• Track sourcing activity, pipeline health, and outcomes; share insights and recommendations with recruiting partners.
• Support special projects, recruiting initiatives, and hiring events as needed.
• Manage full-cycle recruitment for select roles when required.
• Perform other related duties as assigned.

Senior Talent Acquisition Sourcer

Talent Acquisition Sourcer

Sales

• Lead, coach, and develop a team of Government & Public Sector Account Executives
• Build a high-performance, inclusive, and accountable sales culture aligned with Clio’s values
• Own and evolve the Government & Public Sector go-to-market strategy in partnership with sales leadership
• Guide and support long, complex procurement cycles including RFPs, RFIs, contracting, and compliance evaluations
• Provide executive-level support on strategic deals, negotiations, and customer escalations
• Deliver on monthly, quarterly, and annual MRR targets for the segment
• Establish and optimize KPIs related to pipeline generation, conversion, deal velocity, win rates, and forecasting accuracy
• Own forecasting rigor, territory planning, and Salesforce data hygiene across extended sales cycles
• Partner cross-functionally with Solution Engineering, Marketing, Channel, Product, Legal, Security, Finance, Enablement, and Customer Success to remove friction in the public sector sales process
• Serve as the internal voice of the public sector customer, influencing roadmap, packaging, compliance readiness, and messaging
• Recruit, hire, onboard, and develop top-performing sales talent to support growth targets
• Champion enablement programs tailored to public sector selling, including RFP strategy, compliance positioning, and executive-level value selling
• Travel up to ~30% to support team development, customer meetings, partner engagements, and industry events

Director, Government & Public Sector Sales

Product Manager

• Jointly own the performance, adoption, and growth of Clio’s full product suite across international markets
• Lead product strategy and execution for established regions while enabling scalable expansion into new countries
• Drive global product readiness, including localization, multi-lingual support, regulatory requirements, and market-specific workflows
• Partner closely with Country GMs and cross-functional leaders across Product, Engineering, Design, Marketing, Sales, Customer Success, Legal, and Operations
• Manage complex stakeholder relationships and balance competing priorities with clarity and diplomacy
• Lead and grow a team of Product Managers, currently four, with plans to scale as the international footprint grows
• Set clear vision and direction while remaining hands-on and engaged in discovery, prioritization, and delivery
• Identify and pitch new opportunities and continuously improve how Clio builds and delivers products for international markets

Director, Product Management – International

Content Manager

• Own the U.S. Case Law Collection as a Product
• Define and execute the roadmap for U.S. federal and state case law, targeting Level A (full parity) coverage against Westlaw and LexisNexis benchmarks.
• Establish and manage KPIs for coverage completeness, update latency, citation accuracy, enrichment depth, and reliability.
• Drive measurable business impact, including improved win rates, retention, and ARR tied to case-law capabilities.
• Maintain a jurisdiction-level coverage heatmap across courts, reporters, archival depth, and update frequency.
• Prioritize new coverage and remediation based on precedential value, customer demand, competitive gaps, and cost efficiency.
• Partner with Content Ops, Data Ops, and Engineering to operate and evolve the ingestion and enrichment stack (including migration to Iceberg pipelines).
• Ensure pipelines are resilient, proprietary, scalable, and free from fragile manual or third-party dependencies.
• Define and maintain data integrity, monitoring, fault tolerance, and disaster recovery standards to support Vincent and Clio Work research features.
• Govern metadata and structural standards, including court identifiers, reporter series, parallel citations, and pagination mapping.
• Oversee CERT, Clio’s proprietary citator, ensuring validation accuracy and historical treatment of “good law.”
• Partner with Finance to quantify ROI of new coverage and enrichment investments.
• Maintain dashboards tracking cost-per-document, ingestion throughput, parity metrics, and enrichment penetration.
• Benchmark Clio’s coverage, editorial quality, and citator capabilities against Westlaw, LexisNexis, Bloomberg Law, and emerging competitors.
• Track advancements in AI and NLP applied to legal text normalization and summarization.
• Act as Clio’s internal subject-matter expert for U.S. case law.
• Enable Product, Sales, Marketing, and Support teams on:
• Scope and differentiators of Clio’s case-law collection

Content Manager – US Case Law

Attorney

• Implementing best practices for developing, organizing, categorizing, and updating a constantly fluctuating digital library containing tens of thousands of court forms, templates, and precedents.
• Continuing to expand Clio’s legal content footprint across the United States and other jurisdictions through strategic additions and updates to Clio Draft’s library of legal forms, precedents and templates.
• Working closely with cross-functional partners and external vendors to meet team goals.
• Applying machine learning and other technologies to streamline our content development pipeline and other operations.

Legal Content Specialist

• Own the U.S. Structured Materials Collection as a Product
• Define and execute the roadmap for U.S. federal and state structured primary materials.
• Establish KPIs for completeness, update latency, structural accuracy, and enrichment depth.
• Drive measurable ROI through improved customer trust, win-rate uplift, retention, and ARR.
• Maintain a jurisdiction-level coverage heatmap across statutes, session laws, and administrative codes.
• Prioritize remediation and expansion based on legal authority, customer demand, and competitive gaps.
• Maintain a prioritized initiative backlog in collaboration with Content Ops and Engineering.
• Partner with U.S. Editorial and Ops teams to evaluate and improve enrichment across statutes, acts, session laws, and administrative codes.
• Quantify the impact of new coverage and enrichment investments with Finance and FP&A.
• Benchmark Clio’s legislative and regulatory coverage against competitors.
• Act as Clio’s internal subject-matter expert for U.S. structured materials.
• Serve as an expert advisor on enterprise RFPs and strategic sales pursuits requiring deep legislative or regulatory knowledge.