Senior Product Manager, Onboarding and Activation

Clio - Cloud-Based Legal Technology

Senior Product Manager responsible for onboarding and activation at Clio, a leader in legal AI technology. Overseeing the 120-day customer journey and enhancing product usage.

Posted 6/27/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$137,500 - CA$186,100 per yearWebsite

About the role

Key responsibilities & impact

Own the full onboarding and activation experience from day one through the end of the critical first 120 days, across every Clio product a customer has access to.
Map the journey in detail: initial setup, first value moment, team adoption, habit formation, and the natural discovery of additional Clio products within their existing subscription.
Design onboarding paths that reflect how different firm types and roles actually get value from Clio, moving away from a single default flow toward starting points that are appropriate to the customer.
Define what ‘activated’ means for each Clio product, by customer segment and firm type.
Build or drive the instrumentation you need to make the 120-day journey visible: cohort analysis, time-to-first-value, milestone completion rates, drop-off points, and feature adoption depth.
Work closely with customers, the Onboarding and Migration team leads to understand where their current tools fall short: what is manual that should be automated, what is slow that should be fast, what is invisible that should be tracked.

Requirements

What you’ll need

4+ years of product management experience in B2B SaaS.
Hands-on experience owning onboarding, activation, or early lifecycle product work, with measurable successes and failures you can speak to.
Experience defining activation metrics and building or driving the instrumentation to track them.
Demonstrated ability to work across multiple product teams or workstreams without direct authority.
Strong written communication: you can write a clear spec, a tight strategy doc, and a concise stakeholder update without a lot of back and forth.

Benefits

Comp & perks

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementOnboardingActivationCohort AnalysisActivation MetricsInstrumentationMilestone Completion RatesFeature Adoption DepthB2B SaaS ExperienceCustomer Journey Mapping

Soft Skills

Strong Written CommunicationCollaborationStakeholder ManagementProblem SolvingAdaptability