Support the implementation, configuration, maintenance, and ongoing operation of financial systems.
Own initial intake and troubleshooting for finance systems support requests, coordinating resolution through our internal ticketing system.
Provide hands-on administration and support for Coupa and P2P workflows, including intake, troubleshooting, and process improvements.
Assist with integrations between Coupa, NetSuite, and other finance tools such as Concur, FloQast, Stripe, Workiva, and Avalara.
Partner with the Finance team to understand operational needs and ensure systems effectively support day to day processes.
Contribute to process improvement and automation efforts across finance workflows, with an initial focus on P2P and adjacent systems.
Support testing, validation, and deployment of system changes and enhancements.
Monitor data integrity, user access, and system performance, escalating issues as appropriate.
Create and maintain documentation on system configurations, processes, and support procedures.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Finance/Accounting, or a related field, or equivalent practical experience.
2 to 4 years of experience supporting or administering finance systems in a systems administrator or consulting capacity.
Hands-on experience with Coupa or other P2P platforms.
Experience working across multiple finance systems, with an understanding of how different tools fit together within a broader finance technology stack.
Working knowledge of core financial processes and ERP system fundamentals.
Experience supporting system integrations or automation initiatives.
Strong troubleshooting and problem-solving skills, with attention to detail.
Clear communication skills, with the ability to document issues and explain solutions to non-technical stakeholders.
Ability to manage multiple priorities and operate effectively in a ticket-driven environment.

Benefits

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial systems supportsystem administrationP2P workflowssystem integrationsautomation initiativestroubleshootingdata integrity monitoringprocess improvementdocumentationERP system fundamentals

Soft Skills

problem-solvingattention to detailclear communicationmulti-priority management

Certifications

Bachelor’s degree in Information SystemsBachelor’s degree in Computer ScienceBachelor’s degree in FinanceBachelor’s degree in Accounting