Staff Design Researcher
Clio - Cloud-Based Legal Technology
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$148,000 - CA$222,000 per year
Job Level
About the role
- Act as a strategic research consultant who drives projects that break open new opportunities and address our most existential questions and risks
- Build foundational, canonical insights — such as role types, jobs to be done, customer journey maps, and customer-centric metrics
- Develop an evaluation and measurement program to help teams qualitatively and quantitatively understand how our experiences measure up to customer expectations
- Make connections across different research and insight areas — e.g., data science, competitive analysis, win/loss analysis — to identify patterns that enable larger product goals and a more holistic view of the customer
- Own priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholders
- Drive ideas to improve products through research insights and recommendations
- Communicate and activate insights in a way that influences stakeholders across the organization to drive new customer-centric product ideas and product strategies
Requirements
- Bachelor’s degree or equivalent practical experience
- An ability to derive and articulate platform, framework, and design system-level insights that take into consideration a range of use cases and user types while balancing use case-specific needs
- Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences
- Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing
- Quantitative and evaluative research methods, with experience with smaller customer base sizes
- An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights
- Experience managing and influencing cross-functional stakeholders
- Measurable results from having driven product decisions and strategy.
- An ability to incorporate and triangulate qualitative and quantitative data from a range of sources.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with an expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, and Sydney) to be in the office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
research methodsgenerative AIB2B researchB2B2C researchfield studiesinterviewsdiary studiesparticipatory workshopsethnographyusability testing
Soft skills
strategic thinkingcommunicationcollaborationinfluencingarticulationprioritizationproject managementcustomer-centric mindsetanalytical thinkingstakeholder management
Certifications
Bachelor’s degree