Clio - Cloud-Based Legal Technology

Learning Operations, AI Analyst

Clio - Cloud-Based Legal Technology

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$74,900 - CA$101,300 per year

Job Level

JuniorMid-Level

Tech Stack

PythonSQLTableau

About the role

  • Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (LMS), webinar platforms, certification solutions, and project management tools.
  • Leading initiatives to centralize training data in Clio’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth.
  • Expanding AI adoption across Customer Education activities including proactive training recommendations, content creation, localization, video production, and data analysis to accelerate throughput and reduce manual hours.
  • Leading intake and triage activities using data analysis to align team priorities with key business objectives, prioritize content upgrades, manage the team backlog, and drive evidence-based improvements to Customer Education programs.
  • Managing and optimizing AI-enabled internal enablement portals that help Clio’s customer-facing teams find, structure, and recommend Customer Education resources for their portfolio of customers.
  • Ensuring Customer Education education content strategies support Clio’s new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery.

Requirements

  • 2-4 years of experience in learning operations, data analysis, or a related field in a fast-paced, high-growth environment.
  • Advanced Excel skills (data validation, lookup functions, pivot tables, macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows.
  • Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using business intelligence tools such as Tableau, Looker, and Power BI.
  • A degree in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields.
  • Hands-on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), workflow automation, or emerging technologies to drive operational efficiency.
  • Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness.
  • Excellent stakeholder management and communication skills with the ability to partner across Product, Marketing, Customer Success, and Operations teams.
Benefits
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisadvanced ExcelPythonreport buildingbusiness intelligenceAI tools implementationdata formatting languagesdata analysis/query languagesworkflow automationproject management
Soft skills
analytical skillsstakeholder managementcommunication skillsprioritizationcross-functional collaborationevidence-based improvementsteam managementstrategic planningproblem-solvingadaptability