Clinomic

Operations

• Build and lead the TechOps team; ensure alignment with company objectives and foster collaboration between IT, DevOps, and Cloud teams.
• Develop and implement new processes to increase efficiency, including establishing and leading a specialized support team.
• Monitor technical and operational processes in compliance with best practices and industry standards (process monitoring).
• Continuously optimize workflows through automation and manage 24/7 cloud support and after-implementation services.
• Responsible for the department budget and achieving revenue targets through technical services and cloud solutions.
• Work closely with project management to ensure smooth technical implementations in customer projects.
• Support the sales team in pre-sales and post-sales phases and act as the primary contact for customer escalations and SLA management.
• Oversee security measures and ensure compliance requirements for the entire cloud infrastructure.

Head of Technical Operations